Archive | Brand Experience

2012 Customer Applause Winners

When a brand delivers a remarkable experience that leaves you thirsty for more, we consider those THIRST moments. We congratulate three companies who gave us an experience that’s worthy of applause.

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Bump That

Bump That

Every Wednesday, our crew carves out some time to shake the hump day slump and exercise our critical eye by quickly evaluating design work that grabbed our attention in the previous week. No formality, no filter. Just reactions. If you love it, you hump it. If you don’t, you bump it. We want to bring you in on the fun. Remember, the goal isn’t to share the “right” opinion, it’s to share one at all.

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Brett's Design On R+M Green

Referral Grown

At R+M we start every Monday with a status meeting. We talk about our weekends, the status of each project and what we call THIRST®/Anti-THIRST moments.

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Piano Painting

Painting the Piano

A local pianist was playing at a neighborhood venue. Seems during his performance he was offering the opportunity to paint his piano. The previously unplanned, possibly uneventful evening was quickly turning into a desire to be a part of something a little different.

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Are You Being Served?

Ever place a call and receive a recorded message that your conversation “may be recorded for training purposes”? Next time, offer up a small prayer that someone out there is actually listening. And learning. This is our story.

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Color Means Business

Part two* of my color series: Defining color characteristics and the emotional qualities of basic color categories. Red demands attention. This color has so much power and depth – we always seem to know what red wants. It grabs your attention then either gives you a warning or makes a statement. Either way, you get the [...]

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7 Steps to Employee Brand Alignment

Brand Champions From Inside Out: If your big brand picture is missing these steps, true success may be a bumpy road.

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Loyalty Comes in All Shapes and Sizes, Even RVs

It’s almost here. And it’s bringing fired-up grills and iced-down coolers. College football. For most fans tailgating is a game-day ritual. You’ll find some folks out early on Saturday morning gearing up for food and fun. Travel farther south to the Heart of Dixie and the fans at one university paint a slightly bigger picture with a slightly broader stroke – and it’s all in crimson.

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Can Personality Increase Your Bottom Line?

Do yourself and your bottom line a favor. Determine what personality traits match your culture and seek people with those traits, they’ll be the ones that deliver your brand’s message as intended.

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The Path to an Experience

I promised myself I wouldn’t do this, but I’m going to anyway. My first blog post was about Disney and I’m doing it again. My family just got back from the World and I noticed something that sparked an idea for a blog post.

The Imagineers at Disney are truly magicians when it comes to creating experiences for the guests in the parks. Their attention to detail and the multi-sensory approach to controlling how and what you’re experiencing is sometimes scary.

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