2013 Customer Service Applause

2013 Customer Service Applause

When a brand delivers a remarkable experience that leaves you thirsty for more, we call that a THIRST® moment. Seeing communications through the eyes of the customer is essential when helping our clients create THIRST. It’s our job to be critical, so when a customer...
Blogs: An Open Forum

Blogs: An Open Forum

We R+Mers are a passionate lot. We discuss and debate anything and everything. (See the above photo. Discussion topic: do dogs make good art directors?) When it comes to blogs, our discussions cover a gamut of topics: How often should you blog? How long should it be?...
2012 Customer Applause Winners

2012 Customer Applause Winners

Successful companies realize how much customer loyalty affects their bottom line. To stay on top, you can’t have great customer service anymore – you have to stand out. Weekly at R+M, we discuss what we call THIRST®. When a brand delivers a remarkable experience that...